HOW DOES IXCOR'S WARRANTY WORK?
Our goal is to be a happy cyclist. Therefore, we guarantee maximum comfort. However, we can not guarantee that our items will last forever!
We guarantee that the purchased products have IXCOR quality and will be replaced or repaired if defects are detected. In IXCOR, we prefer to simplify things, which means that: "Any manufacturing defect you detect in your article in the first three months after the purchase is repaired or changed. Uncomplainingly". With one condition: IXCOR products are highly advanced, so it is essential to offer specific advice on their use. This is why IXCOR emphasizes selling its articles only through cycling specialists. Accordingly, IXCOR only repairs or warrants products purchased at authorized IXCOR points of sale. For this, we request that all returned garments bear the name and address of the authorized IXCOR distributor and the date of purchase. Proof of purchase is required (eg, receipt, invoice, etc.)
IXCOR products are handmade by highly qualified craftsmen. We are experts in the production of technical cycling equipment. We can say with total confidence that our processes, methods and production standards are unique, so our products can not be considered ordinary. While it may be true that perfection only exists in nature, in IXCOR we strive to achieve it. However, errors can occur. But do not think that is a problem, since we try to find a solution for each client. Get in touch with us if you need help.
All IXCOR products have a twelve (12) month warranty that covers defects in materials or manufacturing; This warranty does not apply to wear or improper use or storage.
During your life and under certain circumstances, even IXCOR garments may require minor repairs that your nearest tailor may not be able to perform.
How to manage repairs
The simplest, fastest and most direct way to manage a repair is to contact us directly to inform us of your problem. Get in touch with us and we will help you with the greatest possible diligence:
Wash your IXCOR garment.
Mark the damaged area with an adhesive so that we can detect the defect immediately.
Print and complete the IXCOR warranty form if you have already registered your garment or add a brief description of the problem in writing.
Remember to include your full name, address, phone number and email address.
Include your proof of purchase and indicate the name and address of the store where you purchased the product, as well as the date of purchase.
Pack the garment correctly.
Send your package by registered mail or courier, and save the postal receipt or the receipt of the courier shipment. All shipping costs associated with the return of items for repair will be at your expense.
Remember that we can not receive shipments that have not been previously authorized.
Send your return to:
SCOR EQUIP S.L
As soon as we receive your payment, we will verify it and look for the best solution for your case: repair, partial guarantee or total guarantee. IXCOR reserves the right to charge for repairs and partial guarantees. If your repair or partial warranty involves an expense, we will consult with you before performing any task. We will also contact you if there is any delay or question.