Returns and exchanges

 

Returning an Order

 

In order to return products, the consumer must contact the seller via email to hello@ixcor.es in order to indicate your desire to return the order for the reasons considered convenient.

In any case, the products must be in perfect condition and with the original packaging also in perfect condition.

The consumer will be informed and the return and collection procedure will be agreed upon.  The consumer must attach a copy of the invoice received with the order.

Once the products have been verified in perfect condition, the amount will be refunded to the bank account designated by the consumer; discounting the shipping costs charged to the consumer in the return shipment as well as covering the shipping charges incurred in the original shipment by the seller;  products with defects shall be covered by IXCOR CYCLING S.L in its entirety.

IXCOR CYCLING S.L. reserves the right to not reimburse the entire amount of products that have been used, damaged or missing in the package returned by the consumer; communicating the motives to the consumer.

 

Withdrawal

 

In accordance with the rules of defense of consumers and users, once the purchase is made, the user has 14 calendar days to exercise the right of withdrawal from shipment by IXCOR CYCLING S.L.

The user must contact via email to hello@ixcor.es stating their desire to exercise the right of withdrawal. At this time, the consumer will be informed of the procedure in order to make the return.

In any case, in order to exercise this right it is necessary that the product is in the correct condition and the invoice received with the order is attached. Once verified that the products are in perfect condition, the refund will be executed in full to the bank account designated by the consumer; discounting the shipping costs charged to the consumer in the return shipment as well as covering the shipping charges incurred in the original shipment by the seller.

Once the period of 14 calendar days has expired, IXCOR CYCLING S.L does not accept returns for withdrawal of the products purchased.